PeopleMetrics

MAY 12, 2022

Your favorite restaurant, an eCommerce site you frequently buy from, a hotel that you've visited several times, a professional vendor that your business relies on—if it's easy, fast, and enjoyable to engage with them, they've almost certainly put careful thought into their customer experiences.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62

ClearAction

FEBRUARY 27, 2015

Customer Journey Mapping: Apply Insights Everywhere. Customer journey mapping is a big investment in most companies, and money is being left on the table. That's because there are many more applications for customer experience insights than first meets the eye. Value potential savings as strongly as potential revenue.

Customer Journey Map 118

Customer Journey Map Voice of the Customer Advertising/ Marketing VOC 118

Fonolo

JULY 5, 2023

The key is determining which factors your target customer base perceives as the most important. Remember that the customer experience doesn't end when you make the sale. How you treat your customers after they've coughed up the cash is just as important as pre-sale! #cx Inconsistency will breed distrust.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SugarCRM

JUNE 25, 2021

You don’t have to spend a lot of money marketing your business, but you need to deliver excellent customer service and customer experience. That’s why customer relationship management (CRM) software is essential for success. Although marketing is important, it’s also time-consuming.

CRM 29

CRM Customer Relationship Management Sales Advertising/ Marketing 29

Kerry Bodine

FEBRUARY 6, 2017

Here are three lessons that marketers and customer experience professionals (and the advertising agencies they turn to for advice) still need to learn: Stress test your friggin website! In 2017, brands shouldn’t be fumbling around to pull off a successful Super Bowl ad.

Social Media 48

Social Media Gaming CX Advertising/ Marketing 48