Age of the Customer, Gaming, Innovation and Omnichannel

Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Execs In The Know

MARCH 31, 2024

She began by emphasizing the dynamic nature of customer expectations, which are continually shaped by technology and societal shifts. She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Sedlak pointed out that this process is crucial for continuous improvement and innovation.

Voice of the Customer

Voice of the Customer VOC Age of the Customer Innovation

Make the most of every customer interaction with the Engagement OS

Intercom, Inc.

MARCH 22, 2022

So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. The future of customer experience is engagement. Here are three ways Intercom is going to change the game for every team in your business. Convert more customers.

Omnichannel

Omnichannel Touchpoint Sales Engineering

Tech Customer Success

Beyond Satisfaction: Key Takeaways from Tracy Sedlak’s CRS Tucson Keynote on Voice of the Customer

Make the most of every customer interaction with the Engagement OS

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