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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Healthcare.

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Real Estate AI Machine Learning Artificial Intelligence 100
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Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Artificial Intelligence (AI): Hero or Villain? A drop in agent productivity or performance is one tell-tale sign of burnout. Investing in Agents.

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