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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. Advances in Artificial Intelligence. AlphaFold is just one concept that’s benefiting from AI.

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Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Artificial Intelligence (AI): Hero or Villain? A drop in agent productivity or performance is one tell-tale sign of burnout. Investing in Agents.

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