Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

DECEMBER 6, 2023

We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service. This immediacy is a game-changer, as it meets the expectations of modern consumers who seek swift and efficient solutions to their concerns.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. Click-to-call . Call forwarding.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Fonolo

NOVEMBER 17, 2020

Omnichannel, Cloud-Based Contact Centers. As the contact center melds into the ‘experience hub,’ omnichannel communication will become the standard. AI is here to stay. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Fonolo

MARCH 6, 2019

Follow along as they provide webinars, events, and resources that will up your contact center game this year. With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. CCNG does just that. What’s Inside: .

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52