Callminer

SEPTEMBER 14, 2020

Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations. Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Kaye Chapman @kayejchapman. Why is that?

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Main areas of digital transformation. Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills.

AI 98

AI Technology Technology Artificial Intelligence 98

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish. AI is here to stay.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

CommBox

DECEMBER 15, 2021

With the rise of big data, AI and automation, businesses are excited to use the latest technologies to power their operations and serve their customers. A key area that businesses are looking to automate is their customer communications. Commbox – a Multifunctional Chatbot Builder for Your Business .

Sales 52

Sales Omnichannel Machine Learning AI 52

Hodusoft

MAY 8, 2022

Connectivity, Communication, Collaboration and Cohesion form the underpinnings of successful business operations. Today’s Business Phone Systems, the modern term for what is generally referred to as PBX or Private Branch exchange, facilitate seamless connectivity and communications transcending distances and locations.

CRM 52

CRM Transportation Technology Technology 52

Hodusoft

MAY 8, 2022

Connectivity, Communication, Collaboration and Cohesion form the underpinnings of successful business operations. Today’s Business Phone Systems, the modern term for what is generally referred to as PBX or Private Branch exchange, facilitate seamless connectivity and communications transcending distances and locations.

CRM 52

CRM Transportation Technology Technology 52

Hodusoft

MAY 8, 2022

Everything You Should Know About IP PBX/Business Phone Systems. Connectivity, Communication, Collaboration and Cohesion form the underpinnings of successful business operations. This gave way to the IP PBX system with the rise of internet and voice over internet technologies and protocols. BY CAMERON JOHNSON.

CRM 52

CRM Transportation Technology Technology 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Fonolo

MAY 7, 2015

Keep Up With the Latest Contact Center Technology. And that involves everything from deciding operational strategies, analyzing and developing call center technology and processes, meeting the financial objectives of the call center, and recruiting, training, and administering all employees. Act as a True Leader.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64