AI, Automation and Analytics Drive Vast Improvements in Contact Centers
DMG Consulting
FEBRUARY 12, 2019
AI, Automation and Analytics Drive Vast Improvements in Contact Centers. The service economy has undergone many changes, all of which benefit from real-time contact centers, the subject of the book The Real-Time Contact Center , published by Donna Fluss, President of DMG Consulting, 13 years ago.
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