Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.

Contact Center 246

Contact Center Outlook Gaming Education 246

DMG Consulting

MAY 8, 2023

The investments are primarily in the following categories: artificial intelligence (AI), automation, analytics, and user interface/user experience (UI/UX). The cloud is a game changer for both companies and vendors due to its proven benefits for both groups.

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook AI 62

DMG Consulting

SEPTEMBER 29, 2022

Expanded utilization in enterprise-wide activities, applications and AI initiatives. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

JANUARY 26, 2022

Alteration in the operation of the contact center. So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Alteration in the operation of the contact center.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Comm100

MAY 21, 2019

Jenny Dempsey – Create a Culture of Self Care in your Contact Center. We spend the next hour working out what areas of our lives could benefit from some small improvements to help make us more resilient to contact center stress. If our employees are going to follow us every day, we must live our values.

NPS 58

NPS Contact Center CX Outlook 58