Uniphore
JUNE 10, 2021
We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.
DMG Consulting
MAY 8, 2023
The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. While some of the contact center-as-a-service (CCaaS) vendors sell their own WFO/ WEM solutions and capabilities, most sell these applications through partnerships. Like what you’re reading?
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DMG Consulting
SEPTEMBER 29, 2022
Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Interaction Analytics for the Enterprise report.
Fonolo
SEPTEMBER 27, 2016
Operating a successful contact center is rarely a simple undertaking. As any customer support manager knows, there are a number of crucial factors that come into play when looking to succeed in the call center world. We often hear from call center managers who are trying to improve their call metrics with our solutions.
Shep Hyken
NOVEMBER 7, 2022
My Comment: The pandemic (just two years ago) forced most companies to step up their customer service game. My Comment: You don’t have to be a big company with a contact center to provide excellent customer service over the phone. The IMF’s World Economic Outlook report, projects that global growth will slow from 3.2
CX Accelerator
DECEMBER 5, 2017
With a fresh outlook on employee engagement, you can create a working environment worth sticking around for. We’ve been going through “The Effortless Experience” this year and it’s been a game changer for us. Another significant way to build purpose into contact center work is to lessen the gap between the agent and the customer.
SurveySensum
JANUARY 26, 2022
Alteration in the operation of the contact center. So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Alteration in the operation of the contact center.
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