Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.

Contact Center 246

Contact Center Outlook Gaming Education 246

DMG Consulting

MAY 8, 2023

The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. While some of the contact center-as-a-service (CCaaS) vendors sell their own WFO/ WEM solutions and capabilities, most sell these applications through partnerships. Like what you’re reading?

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook AI 62

DMG Consulting

SEPTEMBER 29, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Interaction Analytics for the Enterprise report.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Fonolo

SEPTEMBER 27, 2016

Operating a successful contact center is rarely a simple undertaking. As any customer support manager knows, there are a number of crucial factors that come into play when looking to succeed in the call center world. We often hear from call center managers who are trying to improve their call metrics with our solutions.

Contact Center 98

Contact Center Technology Technology Outlook 98

SurveySensum

JANUARY 26, 2022

Alteration in the operation of the contact center. So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Alteration in the operation of the contact center.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Comm100

MAY 21, 2019

Expo 2019’s theme was “Navigate the tides of transformation” and as well as covering a lot of the type of best practices CX pros are familiar with, the Expo contained a lot of fresh topics and technologies too. Jenny Dempsey – Create a Culture of Self Care in your Contact Center.

NPS 58

NPS Contact Center CX Outlook 58

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Matthew Lyons is the Director of Content at Game Gavel. Ryan Birdsell is the COO of SATX Technologies.

Customer Service 207

Customer Service Start-ups Education Gaming 207