Uniphore

AUGUST 31, 2021

Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Let’s explore the world of AI learning with supervised, unsupervised and reinforcement methods. Supervised Learning vs. Unsupervised Learning vs. Reinforcement Learning.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It enables you to only tackle the identifiable risk.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

DMG Consulting

OCTOBER 18, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. T hese solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations.

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Text Analytics Contact Center Artificial Intelligence Structured Data 48