Uniphore

AUGUST 31, 2021

Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Let’s explore the world of AI learning with supervised, unsupervised and reinforcement methods. Supervised Learning vs. Unsupervised Learning vs. Reinforcement Learning.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It enables you to only tackle the identifiable risk.

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

Intercom, Inc.

FEBRUARY 13, 2020

Instead, we’re entering an exciting new moment in marketing where AI tools not only have the ability to free up humans to do the best work of their careers, they are helping companies reach their customers in a highly personal and engaging way. . Thankfully, no such Armageddon is on the horizon. Alex contends that anyone can do the same.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. This automated text extraction process helps you structure your data and identify critical texts, tags, etc., in seconds using machine learning. Steep learning curve. Predictive AI.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52