Uniphore
AUGUST 31, 2021
Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Let’s explore the world of AI learning with supervised, unsupervised and reinforcement methods. For machine learning, AI also learns to mimic a specific task, thanks to fully labeled data.
Lumoa
JANUARY 8, 2024
And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.
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DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.
Sprinklr
JULY 12, 2021
Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms.
VOZIQ
APRIL 21, 2022
This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. It enables you to only tackle the identifiable risk.
Execs In The Know
APRIL 12, 2024
The decision to incorporate AI into contact center operations is no longer a question of if, but how. This approach not only delivers immediate benefits and ROI but also lays a solid foundation for a comprehensive AI journey. This quick setup time means that contact centers can start reaping the benefits almost immediately.
CSAT.AI
SEPTEMBER 25, 2017
CB Insights used their own AI-powered software, Mosaic, which uses public data and predictive algorithms to provide intelligence on private companies, to compile the list. AI has successfully been implemented in this scenario as well when combined with data sets. So, if you’re not doing that, you should be.
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