Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Fonolo

FEBRUARY 20, 2019

2018 proved that reputation-damaging blunders are more prevalent than ever, their devastating effects amplified by the related complaints and commentary buzzing on social media. Relatedly, as the public-facing voice of your brand, call center agents play a crucial role in responding to these crises. Incorporate Social Listening.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. With the rise of big data analytics , companies can gather and analyze vast amounts of customer data from various sources like social media, surveys, and purchase history. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

1 to 1

MARCH 2, 2023

Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots.

CX 26

CX Contact Center Artificial Intelligence Social Media 26

Fonolo

OCTOBER 10, 2018

The rise of digital commerce and the growth of social media have given consumers powerful tools to share their thoughts and feedback with brands. From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Fonolo

MAY 7, 2019

The call center remains the ideal avenue to funnel in customers who are less tech-literate as well as those with more complex concerns. However, social media is an excellent avenue to resolve less complex concerns that a buying public are hoping to resolve quickly. Their presence on social media is no exception.

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70