Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. One perfect example of leveraging CRM systems is running analytics on invoice information in your ERP tool to help predict and offer your sales and marketing teams actionable insights.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

TeamSupport

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!, which launched in 1987.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. AI has successfully been implemented in this scenario as well when combined with data sets.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SugarCRM

DECEMBER 14, 2023

It can also help manufacturers: Assess risks Find trends Predict outcomes Evaluate customer satisfaction Enhance the decision-making process Types of Data Analytics There are various types of data analytics, each serving a different purpose. Below are some of the main types of data analytics.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

NOVEMBER 23, 2023

Your software should allow you to save this data in your CRM, help desk, and billing systems and trigger workflows immediately. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Look for a tool that provides robust data analytics and insights. And not just that, all this feedback is gathered in real-time and analyzed with an AI-enabled text Analysis Tool in just a few minutes. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52