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10 Things You Can Do to Ensure Your CX Success

SugarCRM

Bring AI to the Table. Understanding your customers’ data in your CRM isn’t enough anymore. Modern CRMs leverage artificial intelligence (AI) to provide accurate predictions about your leads’ likeliness to engage and convert. Having order and invoice details also helps your users address customer questions quickly.

CX 48
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8 Ways Modern CRM is Reshaping The Manufacturing Industry

SugarCRM

The adoption of new channels and technologies, such as consumerization of B2B, reduction in layers of distribution, the Internet of Things (IoT), Analytics, and AI, are disrupting traditional business models and creating new opportunities for growth. All customer-facing teams need access to this information.