AI Customer Retention Outlook Predictive Analytics 
VOZIQ
MAY 15, 2023
They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. It is also the best and most accurate channel of communication with customers, as when a customer is on call, the contact center agent has their undivided attention.
VOZIQ
MAY 15, 2023
They are the first go-to place for customers who wish to interact with the company. However, the current outlook still considers contact centers as cost centers. It is also the best and most accurate channel of communication with customers, as when a customer is on call, the contact center agent has their undivided attention.
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Lumoa
SEPTEMBER 11, 2023
Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
Lumoa
SEPTEMBER 11, 2023
Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
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