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Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. News Careers report found that customer service representatives suffer from below-average job flexibility. Artificial Intelligence (AI): Hero or Villain?

Contact Center 80
Contact Center Artificial Intelligence Social Media Touchpoint 80
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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

FEBRUARY 1, 2023

85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Gen Z have grown up with same-day deliveries for just about anything imaginable, meaning that service expectations are extremely high. There’s a lot more where this came from!

Education 89
Education Omnichannel B2B Customer Service 89
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