Comm100

SEPTEMBER 22, 2021

As COVID-19 pushed companies and their customers online, digital transformation has taken over the customer service space like never before. In the first part of our series on Digital Transformation in Customer Service , we looked at why businesses can’t afford to ignore digital transformation.

Customer Service 65

Customer Service Social Media Omnichannel Technology 65

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 81

Omnichannel AI Artificial Intelligence Start-ups 81

Comm100

APRIL 9, 2021

Today’s customer service expectations cross over industries. Because of this, today’s clients are likely to judge the customer support from their bank by comparing it to other experiences like paying a phone bill online or ordering food on a delivery app. Wait times are key to any customer service team. Wrap-up.

Retail 70

Retail AI Social Media Start-ups 70

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52

Comm100

MARCH 2, 2022

As a result, members often have high expectations when it comes to customer service and credit union member experience. This makes it incredibly accessible to all digital-capability levels which Lake Michigan Credit Union found out when they launched Comm100 Live Chat back in 2015: “We’ve received nothing but positive responses.

Omnichannel 52

Omnichannel Non-Profits Start-ups CX 52