Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 89

Customer Service AI B2C Technology 89

Beyond Philosophy

MARCH 16, 2023

When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? His research focuses on customer satisfaction, customer experience, measurement, and management. Then, they implement changes based on the findings.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Comm100

MAY 4, 2022

Once you’re feeling comfortable about automation and bots, it’s time to introduce AI chatbots. AI chatbots are powered by artificial intelligence so rather than following a pre-set range of questions, they can understand intent and complexities of language. Chatbot ROI Calculator: Find out how much ROI you could make with AI Chatbots.

Omnichannel 79

Omnichannel AI Artificial Intelligence Start-ups 79

Comm100

DECEMBER 13, 2021

These key ingredients of live chat services for credit unions – its convenience and its ability to humanize digital services – will see continued adoption by credit union members in 2022 and beyond. Recommended Reading : Transforming the Financial Services Client Experience with Chat and AI.

CX 52

CX Start-ups AI Technology 52

Comm100

MARCH 2, 2022

As a result, members often have high expectations when it comes to customer service and credit union member experience. This makes it incredibly accessible to all digital-capability levels which Lake Michigan Credit Union found out when they launched Comm100 Live Chat back in 2015: “We’ve received nothing but positive responses.

Omnichannel 52

Omnichannel Non-Profits Start-ups AI 52

Execs In The Know

OCTOBER 30, 2022

Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. If we had, we wouldn’t have launched this tech because no one else was doing it at the time in Michigan.”. Despite organizations knowing the importance of CX, many are doing an inadequate job of using and leveraging customer data. What We Learned.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Customer service chatbots don’t just benefit the end consumer.

AI 52

AI Healthcare Start-ups Machine Learning 52