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9 Best Market Research Tools & Software in 2024

SurveySensum

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. To guarantee that companies of all sizes can benefit from the power of feedback, they have paired an enterprise-grade platform with a range of specialist market research and customer experience solutions.

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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

That’s why customer experience strategy plays such an essential role in determining how well a business performs. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

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The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

That’s why customer experience strategy plays such an essential role in determining how well a business performs. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case.

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10 Best SurveyMonkey Alternatives & Competitors [2022]

SurveySensum

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. SurveySensum.

NPS 52
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15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. Features excellent customer support team Cons Some app integrations are missing but their swift support team is ready to integrate on your request. Gather survey responses both on-premises as well as on the go.

NPS 52