SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. To guarantee that companies of all sizes can benefit from the power of feedback, they have paired an enterprise-grade platform with a range of specialist market research and customer experience solutions.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. Great customer support. Customer Feedback. Unable to edit CSS or HTML files and has limited survey customization features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. Features excellent customer support team Cons Some app integrations are missing but their swift support team is ready to integrate on your request. It allows you to customize survey templates easily according to your style.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Comm100

MAY 21, 2019

Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results. Post-interaction surveys are something that most contact centers implement after chats or tickets are closed, but few think about how the wording of the survey itself affects uptake and subsequent opportunities for CX improvement.

NPS 55

NPS Contact Center CX Outlook 55