DMG Consulting
NOVEMBER 1, 2022
Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The infusion of AI into KM solutions is making these solutions smarter, more responsive, and more accurate.
Lumoa
SEPTEMBER 30, 2022
Big data, which is the vast amount of information collected from different customer touchpoints, has already fueled the growth of the financial industry. . Today, technologies like Artificial Intelligence or AI (more on this later) have allowed banks to digest huge amounts of data and detect user behavior patterns. .
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Fonolo
JANUARY 9, 2019
Added to the mix were the frustrating dalliance with AI, the quasi-melding with CRM, the embrace of chatbots, and the rise of RPA. The term “AI”: Less Promiscuous in 2019? Look at this article where a Microsoft VP is calling “time to leave” notifications an example of AI in Outlook. Last Thing.
Intercom, Inc.
DECEMBER 10, 2020
Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. If a company has lots of small customers, then managing those touchpoints can become challenging as you scale. It just isn’t possible to have humans at every step of the journey.
Zendesk
JANUARY 23, 2024
Businesses can use effective scheduling processes to provide agents with a predictable outlook of their schedule that’s mindful of hours, days off, and general work-life balance. WFM software uses AI and automation to simplify every aspect of agent scheduling. Consumers expect timely and efficient customer service.
SurveySensum
MARCH 15, 2024
Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. It includes an AI-driven analytical tool to obtain professional input on the draft survey. Best Features: It measures NPS at every touchpoint with multiple channels – SMS, email, website, Android tablets, and smartphones.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.
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