AI, CX and Iowa - Tech Customer Success

How to Improve Government-to-Citizen Engagement in 2022

Comm100

DECEMBER 15, 2021

Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . Welcome AI chatbots . Iowa’s chatbot dates back to late 2018, and capabilities continue to be added as new needs arise. Seventeen agencies now use it, and so does the public.

Government

Government Omnichannel Social Media AI

Is The Move to Self-Service Better For Your Organization Or The Customer?

Beyond Philosophy

JUNE 9, 2022

There is an old movie, Field of Dreams , where a farmer in Iowa plows under acreage of his fields to build a baseball field based on the urging of a mysterious voice whispering, “If you build it, he will come.” appeared first on CX Consulting. Does that mean that we want to have small talk with a sales clerk?

Technology

Technology Technology AI Customer Service

Tech Customer Success

How to Improve Government-to-Citizen Engagement in 2022

Is The Move to Self-Service Better For Your Organization Or The Customer?

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