Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. One such groundbreaking tool is the live chatbot. Ensuring consistent and coherent interactions across these channels poses a challenge.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. Omnichannel Expertise . MattsenKumar’s Omnichannel Framework offers a good understanding of the technicalities and provides a clear understanding. The exponential rise in volume is an attribute of COVID-19.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. Use of robots using AI and emotional intelligence is going to be the future world.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In billion U.S.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MAY 3, 2021

The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. 50 percent anticipate having more budget to invest in CX technology in 2021. Healthcare.

CX 52

CX Manufacturing Entertainment Healthcare 52