Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JUNE 13, 2021

Tune into social listening. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

MARCH 12, 2023

While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. Lumoa’s proprietary AI analyses all feedback and points you to the items that have the biggest impact on your KPIs. That’s exactly what Lumoa is for.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Aquire

SEPTEMBER 18, 2021

Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology. This experience can be enhanced by AI tech. Here are some benefits of AI: Enable auto-responses to routine customer queries, guiding your audiences with carefully curated content.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 5, 2021

Try AI chatbots. Technology is central to every aspect of digital customer service, but AI deserves its own mention. Social listening, analyzing reviews, sending NPS or CSAT surveys are all important ways to understand your customers and the market. Chatbots have become popular as a support tool.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Zendesk

OCTOBER 20, 2023

Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7. This helps you identify where you’re successful and where you need to improve. You must define how you will gather feedback so you can better understand the needs and pain points of customers.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52