Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. Tune into social listening. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. Leverage automation.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Zendesk

OCTOBER 20, 2023

Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Having a 360-degree view of customers across all touchpoints means you can understand them better. A CX platform combines all of that. That’s exactly what Lumoa is for.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Aquire

OCTOBER 5, 2021

Customer journeys are complex and you need to take into account multiple customer touchpoints to offer the best experience. Try AI chatbots. Technology is central to every aspect of digital customer service, but AI deserves its own mention. Then, work to streamline each touchpoint. How to improve digital customer service.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105