Customer Bliss

MAY 15, 2019

Alaska Airlines , for example, resists industry practices that signal to customers that they’re undervalued. This Alaska practice says, “We value you, that you fly with us.” This Alaska practice says, “We value you, that you fly with us.” ” Not, “We value you when you pay more.”

Hospitality 65

Hospitality Hospitality Customer Loyalty Customer Expectations 65

Comm100

AUGUST 23, 2018

Alaska Air and Capital One. Alaska Air’s chatbot, Jenn, is integrated into its website’s live chat interface. Source: Alaska Air. In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. Who does this right? using an Echo in their room.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

SurveySensum

MAY 20, 2020

Distributed Customer centers with teams working from home: Brands like Alaska Airlines have distributed their customer centers amongst their teams that are working from home. Hospitals quickly implement new technology to better support their personnel, and banks processing small business loans in record time.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 30, 2020

The thing in the first position gets the most engagement in Alaska. And in certain industries are being up, you know, there's complete upheaval in the travel hospitality space right now. And so, you know, revealed some, some very particular trends. If you spend any time in the UX world, you know that carousels, it's not rocket science.

Start-ups 26

Start-ups Innovation Government Technology 26