Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Steven Van Belleghem

JANUARY 22, 2020

I’ll start my list with a little bit of an outlier, who is not a ‘pure’ customer experience speaker, but that’s also exactly the reason why I like Simon Mainwaring so much. He is known for his presentations on customer service, customer loyalty, internal service, customer relations and the customer experience.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Customer Experience is not about where, it’s about how. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.

CX 140

CX Net Promoter Score NPS Contact Center 140

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement.

Social Media 55

Social Media Customer Service Start-ups Customer Survey 55