Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Generative AI uses machine learning (ML) algorithms to analyze large data sets. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Hodusoft

DECEMBER 6, 2023

By embracing dynamic scripting, businesses operating call centers can easily improve the quality of customer relations, offering a positive place that ensures customers’ expectations are being met each time they get in touch with an agent. They are becoming more intuitive and user-friendly.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. LinkedIn : [link]. Website : [link]. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. So let’s start!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64