Artificial Intelligence Compliance Data Entry Predictive Analytics 
Zendesk
OCTOBER 4, 2023
Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.
Callminer
OCTOBER 22, 2019
Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it. Certainly, AI has and continues to be used for contextualizing the massive amounts of data captured by call centers, but it’s starting to go a step further.
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