DMG Consulting

APRIL 14, 2023

Interaction analytics applications capture and report on what is happening, enabling companies to measure the impact of their actions on their customers and prospects. Feature-rich IA solutions deliver significant benefits to contact centers.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Transformative Impacts on Customer Experience Speech Analytics Software usage in different business areas will initiate positive customer engagement.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Gone are the days of long wait times, repetitive processes, and frustrating customer experiences. Continuous Learning and Improvement AI never stops learning.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Sentiment Analysis for Chatbot Behavior.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

CSAT.AI

FEBRUARY 5, 2020

Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. Real Time Contact Center Agent Support. Now your managers and agents spot trends across the entire contact center or delve into the progress of an individual agent. It is a human assisted AI tool. With CSAT.AI

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way.

ML 72

ML Customer Service AI Sports 72

SugarCRM

APRIL 21, 2022

But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus. Also, the use of sentiment analysis helps automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

CRM 29

CRM B2C Sentiment Analysis Data Entry 29

CSAT.AI

AUGUST 7, 2019

In an earlier blog we proposed the differing views on how AI wil l aff ect the contact center in the future. A company looking to build their AI strategy has both inward (agent facing AI), and outward (customer facing AI) options. There is the doom and gloom approach that AI will take over jobs and dehumanize the experience.

AI 52

AI CX Sentiment Analysis Contact Center 52