Uniphore

AUGUST 31, 2021

Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Supervised learning is best suited for things like: Structured data. Messy data with fewer labels requires unsupervised learning. Desired outcomes (i.e.,

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

DMG Consulting

OCTOBER 18, 2017

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. T hese solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations.

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Text Analytics Contact Center Artificial Intelligence Structured Data 48

Steven Van Belleghem

MAY 19, 2020

Here are the components of the contact center of the future: A Hybrid Model. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations).

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Contact Center Start-ups E-commerce Innovation 52