DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

DMG Consulting

NOVEMBER 30, 2023

When it comes to contact center systems and applications, no topic is generating more buzz and excitement than artificial intelligence. Never mind the technology’s tremendous future potential, AI is enabling advancements now, and a great example is interaction analytics (IA), also known as speech and text analytics.

AI 48

AI CX Contact Center Artificial Intelligence 48

DMG Consulting

JANUARY 30, 2024

DMG expects to see this trend continue, particularly now that the inclusion of artificial intelligence (AI) is influencing many technology acquisitions. Generative AI boosts the ability of interaction (speech and text) analytics (IA) to identify customer trends and needs, positioning companies to be more responsive.

AI 48

AI Contact Center Artificial Intelligence CRM 48

DMG Consulting

APRIL 15, 2020

The focus of much of the investment in service today is artificial intelligence (AI) and automation initiatives. Companies are making long-overdue improvements to their technology and pushing forward with innovative uses for automation throughout the enterprise.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

SurveySensum

DECEMBER 2, 2021

SurveySensum is an Artificial Intelligence-based NPS survey tool. CRM integration. The best way to use that data would be to integrate them with your CRM. Text analytics. SurveySensum enables the power of text analytics that will help you unearth hidden meanings from textual data.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Be mindful of integrations. Likewise, check for the basics.

Contact Center 140

Contact Center VOC Social Media AI 140