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Predictive Analytics Omnichannel Text Analytics Customer Relationship Management VOC Contact Center AI Machine Learning Voice of the Customer Touchpoint More Related Topics >
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Four Top Trends for Contact Centers

Taylor Reach Group

MAY 30, 2017

Artificial Intelligence and the Contact Center. . What will be the impact of Artificial Intelligence (AI) on the Contact Center? . Chatbots and messenger applications leverage the knowledge base to serve content and answers to customers’ questions. Customer Experience (CX) & Customer Journey Maps (CJMs). .

Contact Center 71
Contact Center Artificial Intelligence Customer Journey Map AI 71
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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Artificial intelligence (AI) is seeing rapid adoption across industries. of capturing feedback from customers.

Contact Center 48
Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
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