Artificial Intelligence, Customer Relationship Management, Customer Survey and Healthcare

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. One example of technology that can be leveraged in the contact center is artificial intelligence (AI).

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Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed

CSAT.AI

OCTOBER 13, 2020

Already stressed customers would have been further pushed to their limits. Access to healthcare, medications and even food were impeded by the restrictions of the pandemic. . Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics. From Shep Hyken’s 2021 blog : . “As

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Tech Customer Success

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Don’t Diss the Tech: Best Uses of AI in Customer Service and How Attitudes Toward AI Have Changed

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