SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

DMG Consulting

MAY 2, 2021

Digitization should be very compelling for contact center and enterprise executives, as once customer inquiries are in a digital format (email, chat, SMS, messaging, social media, etc.), they become much easier to automate.

Contact Center 74

Contact Center Artificial Intelligence Predictive Analytics Machine Learning 74

DMG Consulting

JUNE 11, 2019

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. Real-time analytics frequently takes and acts upon the input from an NLU solution. Three Pillars of AI for Contact Centers. By Donna Fluss.

Contact Center 67

Contact Center AI Machine Learning Artificial Intelligence 67

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. The Attributes of Predictive Lead Scoring. About Commbox.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52