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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

Discover the top trends transforming customer engagement. Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

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Everything You Need to Know About Sales Automation

SugarCRM

Today, computers power some of the world’s most important processes, from car manufacturing to medical procedures to farming. Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. What Is Sales Automation?

Sales 26
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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more.

CXM 63