Intercom

MAY 31, 2023

All in all, it can be a bit overwhelming, so we’ve compiled a list of concepts and terms to help you better understand the brave new world of artificial intelligence. And the hype is real: more recent advances in GPT have even made the tech not just feasible for business settings like customer service, but actually transformational.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. The contact center operator supplies its services to many organizations simultaneously. Can Tech ALONE Enhance Customer Experience?

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Because of the data-backed content, such campaigns will likely have higher conversion rates.

CRM 26

CRM AI Invoicing Predictive Analytics 26