Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! What Are Artificial Intelligence and Generative AI? First: A few definitions and clarifications.

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AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Lightico

JUNE 6, 2024

Think data entry, form filling, and basic calculations—tasks that follow a clear set of instructions. Reduced Errors : Minimizes human error by eliminating manual data entry. Here’s why: The Rise of Unstructured Data Businesses are inundated with unstructured data such as emails, social media posts, and invoices.

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AI Unstructured Data Machine Learning Compliance 52

Ameyo Callversations

JUNE 1, 2022

Several Artificial Intelligence-based solutions can help understand customers better. The buyer profile, social media preference, and role can be better understood. Conversational Artificial Intelligence has successfully driven all the upcoming generations of customer service. Their journey has just begun.

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AI Artificial Intelligence CX Machine Learning 52

Fonolo

JANUARY 10, 2019

Almost any element of a company can be outsourced, anything from data entry to graphic design. Social Media as a Contact Center Touchpoint. Artificial Intelligence (AI): Hero or Villain? This is certainly the case with call centers. Become a contact center super hero in record time! Investing in Agents.

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Contact Center Artificial Intelligence Data Entry Social Media 103

SugarCRM

JULY 3, 2018

They especially transform the way a company’s employees engage with their customer base when powered by one of the most important technological advances of recent years – artificial intelligence (AI). CRM can solicit value from the most unstructured of data sets. Are customers hungry for AI?

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CRM AI Artificial Intelligence Machine Learning 26

SugarCRM

AUGUST 27, 2019

Over time, these additions become a jumble of different data points that can’t be easily searched and don’t give you a 360-degree view of your customer. They use Google alerts to stay updated on company news, scour social media feeds for recent activity and turn to industry publications to see the latest news. Stay tuned!

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Data Entry Social Media CRM Artificial Intelligence 20

SugarCRM

SEPTEMBER 26, 2019

Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. This insight eliminates the need for both research and data entry reducing several hours of work to just seconds.

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CRM AI Artificial Intelligence Sentiment Analysis 22