Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. By: JD Fairweather.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Aquire

JULY 26, 2021

This post is going to spotlight 7 of the top ecommerce technology trends your business should keep an eye on in 2021 and beyond. These technological advancements have enabled ecommerce companies to meet people’s purchasing needs with ease and speed. 7 futuristic ecommerce technology trends. The shift to mobile.

Technology 52

Technology Technology Artificial Intelligence E-commerce 52

Lumoa

MAY 5, 2022

This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. The ability to deliver happens in the interaction between people and the smart use of technology. In addition, you must have employees who are committed to creating a good performance culture.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Ameyo Callversations

FEBRUARY 9, 2022

Businesses adopt technology more readily, and conversational AI is no different. Consequently, industry leaders must understand the technology behind AI-based conversational tools to gain insights into customer behavior. The technology combines several communication technologies, platforms, and channels.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Ameyo Callversations

FEBRUARY 16, 2022

Artificial intelligence and machine learning are slowly becoming conventional territories for several industries. In today’s scenario, a chatbot is considered the most trending technology. Artificial intelligence chatbots are well equipped to enhance customer experience using digital communication channels.

Artificial Intelligence 98

Artificial Intelligence AI E-commerce Data Entry 98

DMG Consulting

APRIL 11, 2022

Intelligent Automation is Marching In. From virtual classrooms to the surge in e-commerce and subscription services (e.g., For many contact centers, technology saved the day as businesses transformed. Multiple AI technologies have found a “home” in RPA solutions, and the list continues to grow.

E-commerce 48

E-commerce Real Estate VOE Contact Center 48