Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Intercom

MAY 31, 2023

All in all, it can be a bit overwhelming, so we’ve compiled a list of concepts and terms to help you better understand the brave new world of artificial intelligence. Generative adversarial networks (GANs) A class of AI algorithms used in unsupervised machine learning in which two neural networks compete with each other.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Ameyo Callversations

MARCH 2, 2022

There is no question that Artificial intelligence has taken the world by storm. However, no matter where you go, whatever you do, Artificial intelligence has some minor or significant role to play. Artificial intelligence can be used in ACDs , IVRs , and workforce management software.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences. By Donna Fluss. But this is just the beginning.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. There are examples of NLP in nearly every customer service process powered by AI.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Prepare your team for CS in the age of AI ?Key

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90