Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. AI can help businesses get new clients up to speed quickly and make the onboarding experience more personalized and less frustrating.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Ameyo Callversations

APRIL 21, 2022

For many businesses, these advantages make contact center technology an integral part of their operations, making it extremely important to stay up to date on the latest advancements in this field. Moreover, the cloud is coming up with new services every quarter. In 2020, we witnessed paradigm change in different avenues of our life.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Intercom

MAY 31, 2023

AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast. Generative adversarial networks (GANs) A class of AI algorithms used in unsupervised machine learning in which two neural networks compete with each other.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. It depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. And without an efficient way to contextualize the data, you’re trapped analyzing data in a vacuum. Get started with competitive benchmarking. Content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Execs In The Know

MARCH 4, 2022

By aggregating structured and unstructured data from every customer touchpoint, customer journey analytics provides a comprehensive, end-to-end view of the journey your customers take from the first introduction to post-purchase experiences. Start with a customer journey map. Best Practices for Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98