Fonolo

FEBRUARY 20, 2019

Incorporate Social Listening. Social listening goes beyond just monitoring online conversations: It’s a combination of qualitative observation and quantitative analysis of sentiment and intent. Social listening is a brilliant tool to have as a customer service executive in the midst a brand crisis.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. We anticipate that contact centre agents will continue to be a critical touchpoint in the customer journey. Therefore, it’s cost-effective; still, there’s a real human providing an answer.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Aquire

OCTOBER 5, 2021

Customer journeys are complex and you need to take into account multiple customer touchpoints to offer the best experience. Before you get into the complex stuff, like artificial intelligence or visual search, make sure that the core pillars of digital customer service are effective: namely, your website and contact center.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Sprinklr

JULY 22, 2021

However, even for brands that are incorporating omni-channel listening strategies across social platforms, review sites, and other digital channels, there are a number of challenges. He primarily focuses on our Modern Research product and innovating the latest and greatest social listening strategies.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

Comm100

FEBRUARY 5, 2018

These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more. Another popular way for businesses to automate their live chat software is through artificial intelligence (AI) — or in other words, with a Chatbot.

Social Media 48

Social Media CRM Social Listening Omnichannel 48