Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

DMG Consulting

APRIL 11, 2022

Surveying solutions, sometimes referred to as enterprise feedback management (EFM) applications, can be used to gain insights into the voice of the customer (VoC), and the voice of the employee (VoE).

VOE 48

VOE Artificial Intelligence Predictive Analytics VOC 48

DMG Consulting

APRIL 11, 2022

The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance. For many contact centers, technology saved the day as businesses transformed.

E-commerce 48

E-commerce Real Estate VOE Contact Center 48

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Wednesday, July 24th Artificial Intelligence. On day 2, we have artificial intelligence and related technology taking center stage. Artificial intelligence is a hot topic as well as a fast-growing industry. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

CX Accelerator

JANUARY 25, 2019

In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Bonus for all the AI-lovers out there: a well-curated knowledge base is the foundation on which Artificial Intelligence rests. If the bot is what you seek, the knowledge base you must tweak.

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132