SurveySensum

NOVEMBER 23, 2023

This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. Now, let’s explore the eleven key drivers propelling the digitization of customer experience.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Intercom, Inc.

JANUARY 25, 2023

If you’re short on time, here are a few quick takeaways: There’s a big discoverability gap in SaaS B2B. Make sure your customers are aware of the full suite of features your solution offers and know how to take the most value out of them. Most touchpoints of the customer journey will be inside the product.

B2B 118

B2B Customer Acquisition Start-ups Sales 118

Zendesk

NOVEMBER 1, 2021

Customer success (CS) teams focus on understanding customers’ goals and helping clients achieve their desired outcomes with a purchased product or service. Meanwhile, customer experience (CX) teams work hard to provide great experiences at every single touchpoint, from discovery to purchase and beyond.

Customer Experience 98

Customer Experience Net Promoter Score Touchpoint CRM 98

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. into B2B software.

Start-ups 118

Start-ups Innovation Sales NPS 118