SugarCRM

DECEMBER 9, 2022

Technology is changing the way businesses provide customer service, while customers change the rules of engagement. According to Gartner , 80% of B2B sales interactions between suppliers and buyers will occur in digital channels by 2025, while 85% of customer service interactions will start with self-service by 2025.

CX 26

CX Invoicing CRM B2B 26

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. We know that often, innovation in the B2C world tends to translate a few years after into the B2B world. Nico: Correct.

Finance 162

Finance Engineering Sales B2C 162

Customer Bliss

MAY 4, 2017

Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. They take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. About Tabitha. Concur is also a SaaS company.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

SugarCRM

OCTOBER 15, 2021

The new strategic approach, including for B2B, is to improve direct customer interactions. Having order and invoice details also helps your users address customer questions quickly. That is why 70% of financial companies, 58% of tech companies, and 50% of retailers announced having a larger budget to invest in CX technology in 2021.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SugarCRM

MAY 11, 2023

The adoption of new channels and technologies, such as consumerization of B2B, reduction in layers of distribution, the Internet of Things (IoT), Analytics, and AI, are disrupting traditional business models and creating new opportunities for growth. All customer-facing teams need access to this information.

Manufacturing 26

Manufacturing CRM Construction Invoicing 26

Customer Bliss

MAY 10, 2019

Though the company operates on a B2B level, Scott understands that the business has a big impact on individuals, and wants his employees to remember that their services help improve lives. So to Scott, it’s not just about invoices and packaging, it’s about recognizing that these acts serve the greater good of helping the customer.

Social Media 12

Social Media Invoicing Healthcare B2B 12

Comm100

FEBRUARY 6, 2018

Education Link : A system for student management, invoicing, course management, and sales. Dubsado : A client management system designed to help creative entrepreneurs with everything from invoicing to brand promotion. Need : Advanced marketing technology. Freelancers. Hot Schedules : Good for managing labor and cost control.

Social Media 42

Social Media CRM Omnichannel Invoicing 42