15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]
Lumoa
FEBRUARY 6, 2018
Technology advances will continue to inspire new innovations in customer experience. CX is a tough business. It requires patience and the ability to maintain a “long view” on business results, especially in solving larger systemic issues. But, most companies will still continue to struggle with CX fundamentals.
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