Steven Van Belleghem

OCTOBER 17, 2022

For the moment, this metaverse-oriented eSports arena may not immediately mean something for Teleperformance’s core business – which is customer acquisition management, customer care, technical support, debt collection, social media services, and other services – but that’s not why they introduced the concept.

Sports 123

Sports B2C Social Media Gaming 123

Zendesk

MAY 19, 2022

Many B2B companies sell to individual customers, too, but they often have separate departments for both, as B2B sales are more complex with a longer sales process. Business to customer (B2C). Business-to-customer (B2C) refers to sales that happen between businesses and individual consumers. Social selling.

Sales 98

Sales Non-Profits B2C CRM 98

SurveySensum

DECEMBER 28, 2020

The CX program consists of business-led metrics like revenue, churn rate, new customer acquisitions, customer acquisition cost. VOC, on the other hand, is mostly connected with the customer metrics, like ‘Hey, you know, are my customers happy?’ A B2B customer journey includes fewer feedback channels.

VOC 98

VOC B2C Social Media Voice of the Customer 98

MattsenKumar

JUNE 15, 2021

The practice of manufacturers selling directly to customers is gaining popularity. The advent of evangelical technology and the grand success of online selling has enabled brands to go solo. D2C brands are revolutionizing the online shopping experience because it is banking upon the shortcomings of B2C stores. Final Thoughts.

E-commerce 52

E-commerce Manufacturing Retail Start-ups 52