Hodusoft

MAY 11, 2022

A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). These vendors offer unique sets of features such as call routing, audio conferencing, real-time analytics, etc. . It provides essential call analytics that helps in improving your engagement practices.

CX 98

CX Government Actionable Insights Omnichannel 98

Callminer

APRIL 23, 2019

There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Choosing the right contact center software is essential for success.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. Nabahat Shanza. nabahatShanzA.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140